Last updated: 23 September 2026
Mind Out merch is print-on-demand and made to order for you. That means we do not offer change-of-mind returns or exchanges on apparel and other custom-printed goods.
When we will help
Contact us if:
- Your order arrives damaged, defective, or with a print fault
- You received the wrong item, size, colour, or design compared with what you ordered
- Something is missing from your order
Email hello@mindout.com.au within 14 days of delivery, and include your order number, a short description of the issue, and clear photos of the problem (and the shipping label if relevant).
If we confirm the issue is on us, we will offer a replacement or a refund. We will tell you whether we need the item returned.
What we do not cover
- Change of mind, ordering the wrong size or colour by mistake, or preferences about fit/feel after delivery
- Normal wear, washing damage, or alterations after you receive the item
- Delays or damage caused by the courier after the parcel has left production (we can still help you chase the carrier)
Refunds
Approved refunds are returned to the original payment method. Processing time depends on your bank or card provider.
Questions
hello@mindout.com.au